Our commitments

For you, everyday

If almost 80% of you have recommended us, it is because we place customer relationship excellence and your satisfaction at the heart of our concerns. Every day, our teams are here to listen so they can provide you with the best quality of service.

Your satisfaction, our priority

Each year, we ask 2,500 of our customers about their satisfaction with our services. Constructive and invaluable, these exchanges help us to continuously improve our offers and our services and to guarantee the quality of our relationship in the long term.

Innovating for you

In order to meet your new needs, we redesign our tools to make them easier to use, more ergonomic and better suited to how you use them. Through our new digital ecosystem, you can monitor and manage your factoring agreement online or using our Eurofactor Online mobile app. For our equipment leasing customers, we have set up an interactive server to make it easy for you to reach our advisors.

Co-creating by your side

Since you know better than anyone what your needs are, we involve you in a co-construction approach. We design and improve our customer interfaces and mobile apps with you by our side. With this in mind, we ask you to test new features regularly and we take your comments into account when developing our tools.

Questions? Complaints?

Our teams are at your disposal to answer your questions and offer solutions to your problem. We are committed to a continuous improvement process for the handling of your complaints. We do everything in our power to reduce our handling and response times, and we seek solutions every day to find the cause of your dissatisfaction. 

For more information, please read our Complaints Policy.